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Bilingual Tenant Services Coordinator (Contractor - 4 Months)

LEDC Synopsis: The Latino Economic Development Corporation (LEDC) is a private, non-profit 501(c)(3) community development corporation founded in 1991. LEDC's mission is to drive the economic and social advancement of low to moderate income Latinos and other underserved communities by equipping them with the skills and tools to achieve financial independence and become leaders in their communities. LEDC's main office is in the Columbia Heights neighborhood of Washington, DC, and has branch offices in Wheaton, MD; Baltimore, MD; Arlington, VA; and Mayagüez, Puerto Rico.

Position Summary: The Baltimore City Tenants Services and Eviction Prevention Program, as part of the Housing Department, works to assist Baltimore City's low to moderate income residents achieve stable housing and self-sufficiency. The team seeks a Bilingual Tenant Services Coordinator Contractor.  This person will provide case management to tenants and assist them in identifying services needed to resolve problems and achieve personal goals. Additionally, the contractor will provide information and referral assistance to tenants who need help accessing services and resources including health care and personal support services, and personal finance and budgeting information. The Bilingual Tenant Services Coordinator Contractor will report to the Tenant Services Manager and work closely with them to maintain records, and provide data and information in order to document results and comply with reporting requirements.

The Baltimore City Tenant Services Coordinator will be responsible for the following activities:

  • Outreach efforts to increase awareness in the Latino community about LEDC’s Tenants Eviction Prevention Services.
  • Identify housing conditions and necessities of Baltimore City tenants through surveys and other means of collecting data.
  • Process customer referrals and information received from Baltimore City Community Action Partnership Center (BCCAP) and review case materials to understand tenant’s needs
  • Assist with housing search and application process, to identify appropriate units for the tenant.
  • Calculate rental assistance at lesser of HUD Fair Market Rent standard or rent reasonableness assessment. Determine household eligibility for programs based on established program regulations and policies.
  • Verify Unit has a valid rental license in Baltimore City.
  • Communicate with tenants/program participants regarding the status of their application.
  • Assist tenants/applicants to develop housing plans towards preventing future housing emergencies.
  • Request habitability inspection and lead screening to a provider funded by BCCAP.
  • Review lease, calculate payment level pursuant to program eligibility, assist customers with access to new utilities and arrearages.
  • Prepare grant letter and submit payment requests for rent, utilities, and other costs to BCCAP.
  • Advocate on the behalf of tenants with landlords.
  • Assist Limited English Proficiency (LEP) tenants in submitting applications for Eviction Prevention assistance:
    • Support LEP tenants with filling out online forms and properly completing and submitting tenant’s information including translation from English to Spanish.
    • Support with gathering and uploading required documentation.
  • Confirm client eligibility through BCCAP review of application.
  • Collect data and support prepare monthly, quarterly, and annual program reports.

Qualifications: Candidates should possess a four-year college degree with a major in social services. Minimum of two years of experience in subsidized housing preferred. Candidates should be familiar with state, federal, and community resources for low-income households, including services for families with children, elderly and disabled residents. Candidates should be familiar with eligibility requirements and processes for accessing services in Baltimore City.

  • Fluent in Spanish and English (written, spoken, and reading).
  • Customer-service-oriented person with excellent interpersonal communication skills.
  • Must have friendly, patient, and professional demeanor.
  • Energetic, organized, and detail-oriented team player with a commitment to high quality of work.
  • Ability to multi-task, coordinate several projects simultaneously, and prioritize deadlines.
  • Motivated resourceful self-starter able to work independently.
  • Strong computer skills and proficiency in Microsoft Office, including Excel, Zoom, Teams, Adobe.
  • Familiarity with databases and information tracking, a plus.
  • General knowledge of the housing market and policy in Baltimore City and the metropolitan area, a plus.
  • Flexible work schedule, including ability to work evenings and weekends.
  • Candidate must have access to reliable transportation.

Salary and Benefits

Salary is negotiable depending on experience and qualifications.

LEDC is an EEO employer committed to providing equal employment opportunities to all applicants and employees. In accordance with applicable laws, regulations, and Executive Orders, LEDC takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law. LEDC also participates in E-Verify.

To apply, send cover letter and resume to [email protected]  No phone calls please.

To learn more about LEDC visit www.ledcmetro.org.