Director of Tenant Services
Tawana, originally from Connecticut, moved to the DMV in 2011 with her three children: Rianna, Ryan, and Sanai. She holds a Bachelor of Science in Psychology and a Master of Science in Human Services/Criminal Justice, working in both government and the nonprofit sector. During her time at the City of Gaithersburg, she oversaw the Eviction Prevention program, handling issues like utilities disconnect, landlord-tenant disputes, housing counseling, and the Gaithersburg Financial Empowerment Center. Tawana spearheaded the implementation of Bank On, a national program for Gaithersburg residents. She later worked at the United Way of the National Capital Area, managing Financial Empowerment Centers and VITA programs. Tawana then became the Director at the Betty Ann Krahnke Center, a Montgomery County emergency domestic violence shelter, leveraging her personal experience as a survivor.
Tawana's professional strengths lie in providing guidance, assessments, and social services to diverse populations, along with program management and alliance-building. She excels in presenting solutions and additional resources to enhance existing programs, authorizing innovative approaches to address community needs. In her downtime, Tawana enjoys spending time with friends and family, attending brunches and day parties, watching football, and relaxing at home. Tawana looks forward to learning, collaborating with her team, and providing support where needed, and appreciating the community's celebration of Black women's strength and resilience.