Loan Servicing Specialist – Washington, DC

The Latino Economic Development Center (LEDC) equips Latinos and other underserved communities with the skills and financial tools to create a better future for their families and communities. Participants in our programs learn how to build their long-term financial security by buying and staying in their homes, taking control of decisions affecting their apartment buildings, and starting or expanding their small businesses. The entire DC-MD-VA region and Puerto Rico is stronger when all families have the power to achieve financial independence and join with their neighbors to improve their communities.

Position Summary: Reporting to the Loan Portfolio Manager, the Loan Servicing Specialist is responsible for providing administrative support for the lending team. This will include assisting with all communications to internal and external stakeholders, servicing and monitoring of small business and consumer loans.

While thorough, the position summary below is not all-encompassing of day-to-day activities.

Essential Duties/Responsibilities:

  • Produce and send closing documents to borrowers and schedule loan disbursements.
  • Assist the Portfolio Manager in monitoring delinquent accounts and high-risk loans and connecting clients with small business technical assistance services as needed.
  • Work with clients who fall behind in their loan payments to create and monitor payment plans and loan modifications.
  • Serve as the first point of contact for borrowers to resolve concerns, questions, and requests.
  • Taking responsibility for collecting, organizing, protecting, and securely storing data related to delinquent loan accounts according to LEDC’s policies and external regulations.
  • Propose loan modifications and restructurings to discuss and approve at the credit risk committee.
  • Support the Portfolio Manager in preparing reports to credit bureaus and responding to credit report disputes from clients.
  • Other tasks as assigned.

Location & Schedule

This position reports to our DC office, located at: 1401 Columbia Rd NW, Unit C-1, Washington, DC 20009.

LEDC is currently operating with a hybrid-remote work schedule and all employees are required to report to the office at least twice a week. The finalized schedule is approved by this position’s supervisor.

This is a full-time, exempt role which typically requires 40 hours per week. Some travel may be required.

Required Qualifications:

  • Bachelor’s
  • Bilingual (English/Spanish).
  • Proficient computer skills, especially when using Microsoft Word, Excel, Power Point and

Nice to have’s:

If you...

  • have great organizational skills,
  • possess strong and empathetic communications skills to be able to clearly provide both solutions and limitations to clients,
  • work well with others, are a good listener, think creatively and work independently,
  • have a strong desire to help others from a diverse group of individuals, including limited English-speaking communities.

…we strongly encourage you to apply!

Compensation and Benefits

The salary range for this position is $52,564 - $61,008 annually, dependent on experience and team budget. LEDC is proud to offer a generous benefit package including healthcare, vision, dental, disability and life insurance plans available to employees at no cost, sick, vacation and personal days and more!

How to Apply

Send your cover letter and resume to [email protected], with a subject line of: Loan Servicing Specialist. No phone calls please!


Equal Opportunity

Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact [email protected]. LEDC is proud to be an equal opportunity employer, with a drug-free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, age, personal appearance, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.


LEDC participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, visit