Tenant Services Program Manager - DC

Latino Economic Development Center

The Latino Economic Development Center (LEDC) is a non-profit community development organization founded in 1991. LEDC’s mission is to serve as a catalyst that drives the economic and social advancement of low-to-moderate-income Latinos and other underserved communities by equipping them with the skills and tools to achieve financial independence, acquire personal and business assets, and create generational wealth. We achieve our mission through small business development and financing, homeownership counseling, tenant services, and affordable housing preservation.

Position Summary

The Tenant Services Program Manager for DC will oversee tenant services and the Affordable Housing Preservation Program (AHPP). AHPP works to preserve affordable rental housing and prevent displacement of low- and moderate-income tenants due to loss of a subsidy, code violations or sale or conversion of affordable buildings in Washington, DC. LEDC accomplishes these goals by educating and organizing tenants, providing technical assistance to tenant associations and advocating for affordable housing policies that benefit low-income renters. The Tenant Organizing Manager has responsibilities in the areas of programmatic direction, advocacy, coordination and supervision of staff, and direct tenant organizing when necessary. This position reports to the Director of Tenant Services and is based in Washington DC.


  • Program planning and coordination – Develop and manage Tenant Services Program and Affordable Housing Preservation program strategies, develop program and managers’ work plans; develop logic models and plans for individual tenant and co-operative associations; understand and facilitate the implementation of processes, software, and Apps to collect data, document services activities, clients’, co-ops’, and tenant associations’ progress, group education activities, and best practices in the DC;
  • Coordinates the development and management of program contracts, budgets, grants, and other administrative functions of the Tenant Services and Affordable Housing Preservation Programs
  • Manage the Tenant Services Program and Tenant Organizing staff consisting of Program Managers, Tenant Services Coordinators, and Tenant Organizers. Train, coach, mentor, and supervise so that program staff, interns, and volunteers have the support and knowledge to excel in their positions.
  • Program oversight - ensure that the Program meets or exceeds all goals and deliverables on time; maintain high standards and reputation.
  • Reporting - create accurate, high-quality reports for funders including government agencies.
  • Monitor all compliance efforts including HUD compliance for Tenant Services sessions. Ensure that the programs are on track with deliverables and reporting for funders.
  • Coordination with other CBOs – develop and maintain relationships with community partners to develop campaigns, reach common goals and ensure cross-referrals.
  • Develop and expand LEDC’s Tenant Services Program and training– develop new service areas, increase staff efficiency, and ensure compliance with national standards and best practices.
  • Explore new opportunities and program growth, including geographic program expansion.
  • Represents the department in meetings and special task force initiatives to address various community and tenant issues
  • Report to the Executive Director and serve on the Senior Leadership Team.
  • Staff coordination and supervision - ensures that tenant organizers plan their work efficiently, follow workplans, and provide a high level of service.
  • Works with the Development Team and Director of Tenant Services to fundraise and development the Tenant Services Program.
  • Communication - oversees creation of tenants' rights educational and communication materials.
  • Staff training - train and motivate tenant organizers and interns to excel in their positions.
  • Direct outreach, education and organizing of tenants at risk of displacement with the goal of preserving affordable rental housing in the District.
  • Campaign organizing and advocacy to support and create programs benefiting low-income tenants.
  • Leadership development, including recruiting and identifying tenant leaders and training tenants to lead advocacy and organizing efforts.
  • Other tasks as necessary

Minimum Qualifications

  • Bachelor’s degree in social work, urban planning, nonprofit management, political.
    science, or equivalent experience.
  • At least 2 years' experience in the housing field, preferably in Washington, D.C.
  • Excellent written and verbal communications skills required.
  • Effective and motivational manager of diverse and dispersed teams.
  • Capable of coordinating across various internal departments.

Preferred Qualifications

  • Experience with community organizing, popular education or providing direct services to low and moderate-income Latinos a
  • Bilingual (English/Spanish), and culturally sensitive required.
  • Knowledge of tenant services, rights, protections, and programs in the area and partners.
  • Demonstrated commitment to working with the low-income, immigrant community.

Salary for this role ranges between $78,315- $90,816 based on experience. Competitive Benefits program (health and life, dental, vision).

To apply, please e-mail a resume, cover letter, and writing sample to [email protected], Emi Reyes, CEO & Executive Director.

Given our industry, the types of services we offer and communities we serve, the organization may obtain consumer reports, or investigative consumer reports, in connection with your employment application. Investigative consumer reports include investigations conducted by consumer reporting agencies through personal interviews on information as to character, general reputation, personal characteristics, or mode of living.

You may make a written request for disclosure of the nature and scope of any investigative consumer report. Investigative consumer reports include record checks and may contain information culled from interviews with former employers, business references, and/or personal references. You can access a separate document entitled “Summary of Your Rights under the Fair Credit Reporting Act” here . Reports will be obtained from Insperity Employment Screening, 19001 Crescent Springs Dr., Kingwood, TX 77339.

LEDC is an EEO employer committed to providing equal employment opportunities to all applicants and employees. In accordance with applicable laws, regulations, and Executive Orders, LEDC takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law. LEDC also participates in E-Verify.