Tenant Services Coordinator Bilingual – English/Spanish - MD

Latino Economic Development Center

The Latino Economic Development Center (LEDC) is a non-profit, tax-exempt community development
organization founded in 1991. LEDC’s mission is to drive the economic and social advancement of low to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to
achieve financial independence and become leaders in their communities. We achieve our mission
through small business development and lending, homeownership counseling and affordable housing

Tenant Services and Eviction Prevention Program

The Montgomery County Tenant Services and Eviction Prevention Program, as part of the Housing
Department, works to assist low-to-moderate-income residents in achieving stable housing and self-sufficiency. This person will provide case management to tenants and assist them in identifying services needed to resolve problems and achieve personal goals. Provides information and referral assistance to
tenants in accessing services and resources, including - health care and personal support services, personal finance and budgeting information, maintain records, and provide data and information to document results and to comply with reporting requirements. The Bilingual Tenant Services Coordinator will report to the Tenant Services Manager.

The Montgomery County Tenant Services Coordinator will be responsible for the following Activities:

‒ Outreach to tenants at risk of eviction through door knocking and virtual seminars and education
sessions with an effort to increase awareness in the Latino and low-income community about
LEDC’s Tenants’ Eviction Prevention Services.
‒ Educate tenants through one-on-one counseling, group workshops, and educational materials.
‒ Organize campaign activities and conduct trainings, create outreach and media material.
‒ Advocate with officials elected to improve or create programs benefiting low-income tenants in
Montgomery County.
‒ Provide general case management and referral services for all tenants in need of assistance linking
them to the appropriate resources.
‒ Establish and maintain relationships with local service providers and develop a resource guide.
‒ Develop leadership, including recruiting and identifying tenant leaders and training tenants to lead
advocacy and organizing efforts.
‒ Identify housing conditions and necessities of tenants through surveys and other means of
collecting data.
‒ Communicate with tenants/program participants regarding the status of their application
‒ Assist tenants/applicants to develop housing plans for preventing future housing emergencies
‒ Review lease, calculate payment level pursuant to program eligibility, and assist customer with
access to new utilities and arrearages.
‒ Advocate on behalf of tenants with landlords.
‒ Assist Limited English Proficiency (LEP) tenants in submitting applications for Eviction Prevention
  o Support LEP tenants with filling out online forms and properly completing and
submitting tenant information including translation from English to Spanish.
  o Support with gathering and uploading the required documentation.
‒ Collect data and support prepare monthly, quarterly, and annual program reports.

Required Qualifications: Bilingual in English and Spanish. Strong writing and public speaking skills and
proficiency in Microsoft Office Suite, Zoom, Adobe. Strong attention to detail and advanced problem-solving skills culturally sensitive and respectful of people from various economic and social background.
Positive attitude, outstanding interpersonal communication, and the willingness to develop working
relationships with a wide variety of people. Ability to research, plan and implement programs; ability to
collaborate with multiple stakeholders and work independently with minimal supervision. Flexibility and
willingness toto work after normal business hours multiple times during the week including work on
Saturday. Candidates should be familiar with state, federal, and community resources for low-income
households, including services for families with children, elderly, and disabled residents.
- Fluent in Spanish and English (written, spoken, and reading)
- Customer-service-oriented with excellent interpersonal communication skills
- Must have a friendly, patient, and professional demeanor.
- Energetic, organized and detail-oriented team player with a commitment to high quality of
- Ability to multi-task, coordinate several projects simultaneously and prioritize deadlines.
- Motivated resourceful self-starter able to work independently
- Strong computer skills and proficiency in Microsoft Office, including Excel, Zoom, Teams, Adobe.
- Familiarity with databases and information tracking, a plus.
- General knowledge of the housing market and policy in Baltimore City and the metropolitan
area, a plus.
- Flexible work schedule, including the ability to work evenings and weekends.
- Candidate must have access to reliable transportation.

Preferred Qualifications: Strong general knowledge of tenants and related housing issues in Maryland
with focus in Montgomery County. One year of volunteer and/or paid experience at a non-profit
organization focusing on the economic empowerment needs of low-income individuals.

Salary and Benefits

Salary is negotiable depending on experience and qualifications.

LEDC is an EEO employer committed to providing equal employment opportunities to all applicants and
employees. In accordance with applicable laws, regulations, and Executive Orders, LEDC takes
affirmative action to ensure that applicants and employees covered are not discriminated against
because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital
status, sexual orientation, personal appearance, gender identity or expression, family responsibilities,
political affiliation, veteran status, genetic information, or any other characteristic that is protected by
applicable law. For more information about your equal employment opportunity rights, please view this
poster: EEO is the Law. LEDC also participates in E-Verify.

To apply, send a cover letter and resume to [email protected]. Please put the job title in the
subject line. No phone calls, please.

To learn more about LEDC visit www.ledcmetro.org