Tenant Services Coordinator - Bilingual (Eng/Spa) - Montgomery County

Latino Economic Development Center

The Latino Economic Development Center (LEDC) is a non-profit, tax-exempt community development organization founded in 1991. LEDC’s mission is to drive the economic and social advancement of low- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to achieve financial independence and become leaders in their communities. We achieve our mission through small business development and lending, homeownership counseling and affordable housing preservation.

Tenant Services and Eviction Prevention Program

The Montgomery County Tenant Services and Eviction Prevention Program, as part of the Housing Department, works to assist low-to-moderate-income residents in achieving stable housing and self-sufficiency.  This person will provide case management to tenants and assist them in identifying services needed to resolve problems and achieve personal goals. Provides information and referral assistance to tenants in accessing services and resources including - health care and personal support services, personal finance and budgeting information maintain records and provide data and information to document results and to comply with reporting requirements.  The Bilingual Tenant Services Coordinator will report to the Tenant Services Manager.

The Montgomery County Tenant Services Coordinator will be responsible for the following Activities:

  • Outreach to tenants at risk of eviction through door knocking and virtual seminars and education sessions with an effort to increase awareness in the Latino and low-income community about LEDC’s Tenants’ Eviction Prevention Services.
  • Educate tenants through one-on-one counseling, group workshops, and educational materials.
  • Organize campaign activities and conduct trainings, create outreach and media material.
  • Advocate with officials elected to improve or create programs benefiting low-income tenants in Montgomery County.
  • Provide general case management and referral services for all tenants in need of assistance linking them to the appropriate resources.
  • Establish and maintain relationships with local service providers and develop a resource guide.
  • Develop leadership, including recruiting and identifying tenant leaders and training tenants to lead advocacy and organizing efforts.
  • Identify housing conditions and necessities of tenants through surveys and other means of collecting data.
  • Communicate with tenants/program participants regarding the status of their application.
  • Assist tenants/applicants to develop housing plans for preventing future housing emergencies.
  • Review lease, calculate payment level pursuant to program eligibility, and assist customer with access to new utilities and arrears.
  • Advocate on behalf of tenants with landlords.
  • Assist Limited English Proficiency (LEP) tenants in submitting applications for Eviction Prevention assistance:
    • Support LEP tenants with filling out online forms and properly completing and submitting tenant information including translation from English to Spanish.
    • Support with gathering and uploading the required documentation.
  • Collect data and support prepare monthly, quarterly, and annual program reports.

Required Qualifications: Bilingual in English and Spanish. Strong writing and public speaking skills, proficiency in Microsoft Office Suite, Zoom and Adobe. Strong attention to detail and advanced problem-solving skills, culturally sensitive and respectful of people from various economic and social backgrounds. Positive attitude, outstanding interpersonal communication, and the willingness to develop working relationships with a wide variety of people. Ability to research, plan and implement programs; ability to collaborate with multiple stakeholders and work independently with minimal supervision. Flexibility and willingness to work after normal business hours multiple times during the week including work on Saturday. Candidates should be familiar with state, federal, and community resources for low-income households, including services for families with children, elderly, and disabled residents.

  • Fluent in Spanish and English (written, spoken, and reading)
  • Customer-service-oriented with excellent interpersonal communication skills
  • Must have a friendly, patient, and professional demeanor.
  • Energetic, organized and detail-oriented team player with a commitment to high quality of work.
  • Ability to multi-task, coordinate several projects simultaneously and prioritize deadlines.
  • Motivated resourceful self-starter able to work independently
  • Strong computer skills and proficiency in Microsoft Office, including Excel, Zoom, Teams, Adobe.
  • Familiarity with databases and information tracking, a plus.
  • General knowledge of the housing market and policy in Baltimore City and the metropolitan area, a plus.
  • Flexible work schedule, including the ability to work evenings and weekends.
  • Candidate must have access to reliable transportation.

Preferred Qualifications: Strong general knowledge of tenants and related housing issues in Maryland with focus in Montgomery County. One year of volunteer and/or paid experience at a non-profit organization focusing on the economic empowerment needs of low-income individuals.

Salary and Benefits

Starting salary is at $50K.

To apply, send a cover letter and resume to [email protected]. Please put the job title in the subject line. No phone calls, please.

To learn more about LEDC visit www.ledcmetro.org.

Given our industry, the types of services we offer and communities we serve, the organization may obtain consumer reports, or investigative consumer reports, in connection with your employment application. Investigative consumer reports include investigations conducted by consumer reporting agencies through personal interviews on information as to character, general reputation, personal characteristics, or mode of living.

You may make a written request for disclosure of the nature and scope of any investigative consumer report. Investigative consumer reports include record checks and may contain information culled from interviews with former employers, business references, and/or personal references. You can access a separate document entitled “Summary of Your Rights under the Fair Credit Reporting Act” here . Reports will be obtained from Insperity Employment Screening, 19001 Crescent Springs Dr., Kingwood, TX 77339.

LEDC is an EEO employer committed to providing equal employment opportunities to all applicants and employees. In accordance with applicable laws, regulations, and Executive Orders, LEDC takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law. LEDC also participates in E-Verify.