Tenant Services Intake Coordinator - MD

Latino Economic Development Center

The Latino Economic Development Center (LEDC) is a non-profit, tax-exempt community development organization founded in 1991. LEDC’s mission is to drive the economic and social advancement of low- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to achieve financial independence and become leaders in their communities. We achieve our mission through small business development and lending, homeownership counseling and affordable housing preservation.

Tenant Services and Eviction Prevention Program

The Tenants Services and Eviction Prevention Program, as part of the Tenant Services Department works to assist Montgomery County, Baltimore County and Baltimore City low-to-moderate income residents in achieving stable housing and self-sufficiency. 

LEDC seeks a Tenant Intake Coordinator to provide administration, data entry, phone intake/screening calls from tenants seeking assistance and referrals to ensure housing stability for Montgomery County, and Baltimore County. The Tenant Intake Coordinator will help with the Sherriff’s list in Montgomery County, completing outreach and building relationships with external stakeholders for resources available for tenants. The Tenant Intake Coordinator will also assist the District of Columbia with the Emergency Rental Assistance Program (ERAP) quarterly and to provide coverage to the Bilingual Tenant Services Coordinator-DC. The Tenant Intake Coordinator will report to the Tenant Services and Eviction Program Manager.

The Tenant Intake Coordinator will be responsible for the following:

Responsibilities

  • Aligning LEDC with local services to secure and maintain meaningful housing resources for tenants both in Montgomery County and Baltimore County.
  • Answer all incoming calls for Montgomery County and Baltimore County and complete a brief intake/screening to determine eligibility and next steps for the Tenant Services and Eviction Prevention staff; help walk ins as needed.
  • Be responsible for developing strategies that will help build, maintain, and nurture lasting relationships with the community and meet programmatic goals. Establish and maintain relationships with apartment complex/management companies, local services providers to assist tenants.
  • The Tenant Intake Coordinator will work closely with Tenant Services staff and distribute records and other client documents to appropriate staff. Maintain records and databases of the tenants (update sheriff list, LEDC excel sheets, etc.) for reporting purposes.
  • Follow up regularly and directly with tenants to ensure that information is received and submitted in a timely manner as cases are tracked and documented on a regular basis.
  • Provide follow up calls with tenants that were helped determining how they are doing after the assistance was given; potentially 3 and 6 month follow up data.
  • Outreach to tenants at risk of eviction by visiting tenants from the Sheriff list and providing them with resources.
  • Attend DHCA bi-weekly and monthly meetings to stay up to date with the programs Montgomery County has available to assist tenants.
  • Be present at the Rockville District court twice a month for the Failure to Pay Rent (FTPR) cases which are heard on Wednesdays and Fridays.
  • Conduct outreach in Baltimore County including public events targeting the low to moderate communities. Connect with schools, apartment complex/management companies and local service providers.
  • Attend trainings as needed related to tenant services/eviction prevention/affordable housing.
  • Other duties as assigned to ensure quantity and quality of services provided by the agency.

Minimum Qualifications:

  • Minimum of 2 years of relevant work experience at a non-profit agency or other public service environment.
  • Experience working in a multicultural environment and with individuals who are Limited English Proficient (LEP)
  • Basic computer skills, knowledge of Microsoft Applications (Access, Excel, Word, and PowerPoint)
  • Willingness to engage with new and existing community stakeholders, strong interpersonal and problem-solving skills, the ability to take the initiative and work well in a team environment.
  • Self-starter, able to multi-task, prioritize duties and manage time effectively in a fast-paced environment.
  • Strong attention to detail, culturally sensitive and respectful of people from various economic and social backgrounds. Must have friendly, patient, and professional demeanor.
  • Familiarity with databases and information tracking, a plus.

Preferred Qualifications:

  • Bilingual in English and Spanish.
  • Strong preferred knowledge of the housing market in Montgomery County and Baltimore County.

Salary and Benefits:

The salary range for this position is $49,010-$56,884 a year, dependent on experience. LEDC is proud to offer a generous benefit package including healthcare, vision, dental, disability and life insurance plans available to employees at no cost, sick, vacation and personal days and more!

This is a full-time, 40-hour / week position with evening hours.


How to Apply:

Interested candidates may apply by sending an updated resume and cover letter to the Director of Tenant Services, Tawana Seigler-King at [email protected].

 

Notices

Equal Opportunity

Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact [email protected]. LEDC is proud to be an equal opportunity employer, with a drug-free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, age, personal appearance, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.

E-Verify

LEDC participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, visit e-verify.gov.

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