Small Business Intake Coordinator Bilingual – English / Spanish

Position Summary: LEDC is seeking candidates for our Small Business Intake Coordinator position based in Washington, DC. The position will support the Small Business Program Manager and will work alongside a highly motivated team of Business Coaches. Additionally, the incumbent will provide reception, administration, data entry, outreach and support to the small business team, and ensure quality service to our clients.

Responsibilities

  • Lead the Small Business Marketing efforts and assist with outreach initiatives and content generation such as social media posts.
  • Answer incoming calls from clients looking for business technical assistance or LEDC loans
  • Assist clients in requesting small business services.
  • Provide reminder calls/text messages to workshop RSVP’s.
  • Assist with the logistics of workshops and presentations
  • Provide assistance to walk-ins as needed.
  • Follow up with clients to conduct surveys in order to evaluate program impact and customer satisfaction.
  • Update LEDC website (SBD Program) and outreach materials such as flyers, power point slides and small business newsletter.
  • Other duties as assigned to ensure quantity and quality of services provided by the organization.

 

Qualifications

  • Fluent in Spanish and English (written, spoken, and reading)
  • Bachelor’s Degree or 2 years of commensurate work experience
  • Customer-service oriented person with excellent interpersonal communication skills
  • Must have friendly, patient and professional manner.
  • Energetic and detail oriented team player with a commitment to high quality of service delivery;
  • Ability to multi-task, coordinate several projects simultaneously and prioritize deadlines.
  • Strong computer skills and proficiency in Microsoft Office, including Excel;
  • Familiarity with databases and information tracking, a plus;
  • Able to work under pressure, multi-task, and meet deadlines in a fast paced environment

This is a full-time, 40 hour / week position

Salary and Benefits

Salary 48,000

LEDC offers competitive benefits, including a healthcare plan and 4 weeks of vacation per year.

LEDC is an affirmative action, equal opportunity employer; women and people of color are strongly encouraged to apply.

To apply, send cover letter and resume to Alexandra Samaniego, [email protected]  No phone calls please.

To learn more about LEDC visit www.ledcmetro.org.

 

LEDC is an EEO employer committed to providing equal employment opportunities to all applicants and employees. In accordance with applicable laws, regulations, and Executive Orders, LEDC takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law. LEDC also participates in E-Verify 

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