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Tenant Services Coordinator Bilingual – English/Spanish

The Latino Economic Development Center (LEDC) is a non-profit, tax-exempt community development organization founded in 1991. LEDC’s mission is to drive the economic and social advancement of low- to moderate-income Latinos and other underserved communities by equipping them with the skills and tools to achieve financial independence and become leaders in their communities. We achieve our mission through small business development and lending, homeownership counseling and affordable housing preservation.

LEDC’s Housing Department has two program areas: housing counseling and affordable housing preservation. LEDC is a HUD-certified housing counseling agency that helps families in the Baltimore-Washington metropolitan area buy their first home and save their homes from foreclosure.  LEDC accomplishes these goals by administering DC’s first-time homebuyer program (HPAP), providing financial capability and credit education and counseling, providing foreclosure counseling and technical assistance. Our affordable housing preservation program works to preserve affordable rental housing and prevent displacement of low- and moderate-income tenants through education, organizing educating, and running campaigns. 

LEDC seeks a Bilingual Tenants Services Coordinator to assist Baltimore City's low-to-moderate income residents in achieving stable housing and self-sufficiency. The Bilingual Tenants Services Coordinator will be responsible for the following: meet with residents and assist them in identifying services needed to resolve problems and achieve personal goals. Provides information and referral assistance with residents in accessing services and resources including - Educational and job training opportunities, health care and personal support services, personal finance, and budgeting information Maintain records and provide data and information to document results and to comply with reporting requirements.

Responsibilities:

  • Outreach efforts to increase awareness in the Latino community about LEDC’s Tenants’ Eviction Prevention Services.
  • Process customer referrals and information received from BCCAP and review case materials to understand the tenant’s needs.
  • Assist with housing search and application process, to identify appropriate unit for the tenant.
  • Calculate rental assistance at lesser of HUD Fair Market Rent standard or rent reasonableness assessment. Verify Unit has a valid rental license in the city.
  • Request habitability inspection and lead screening to a provider funded by BCCAP.
  • Review lease, calculate payment level pursuant to program eligibility, assist the customer with access to new utilities and arrearages.
  • Prepare grant letter and submit payment requests for rent, utilities, and other costs to BCCAP.
  • Collect data and prepare monthly and quarterly reports.
  • Assist Limited English Proficiency (LEP) tenants in submitting applications for Eviction Prevention assistance:
    • Support LEP tenants with filling out online forms and properly completing and submitting tenants' information including translation from English to Spanish.
    • Support with gathering and uploading the required documentation.
  • Confirm client eligibility through BCCAP review of the application.

Qualifications: Candidates should possess a four-year college degree with a major in social services Minimum of two years’ experience in subsidized housing preferred. Candidates should be familiar with state, federal, and community resources for low-income households, including services for families with children, elderly and disabled residents. Candidates should be familiar with eligibility requirements and processes for accessing services in Baltimore City.

  • Fluent in Spanish and English (written, spoken, and reading).
  • Customer-service oriented person with excellent interpersonal communication skills.
  • Must have friendly, patient, and professional demeanor.
  • Energetic, organized, and detail-oriented team player with a commitment to high-quality work.
  • Ability to multi-task, coordinate several projects simultaneously and prioritize deadlines.
  • Motivated resourceful self-starter able to work independently.
  • Strong computer skills and proficiency in Microsoft Office, including Excel.
  • Familiarity with databases and information tracking, a plus.
  • General knowledge of the housing market and policy in Baltimore City and the metropolitan area, a plus.
  • Flexible work schedule, including ability to work evenings and weekends.
  • Candidate must have access to reliable transportation.

Salary and Benefits

Salary is negotiable depending on experience and qualifications.

LEDC offers competitive benefits, including a healthcare plan and 4 weeks of vacation per year.

LEDC is an affirmative action, equal opportunity employer; women and people of color are strongly encouraged to apply.

To apply, send cover letter and resume to Walda Yon, wyon@ledcmetro.org.  No phone calls, please.