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Small Business Coach and Trainer - MD

Job Title: Small Business Coach and Trainer - MD

FLSA Status: Exempt Position

Last Revision Date: 4/30/2014

LEDC Synopsis: The Latino Economic Development Corporation (LEDC) is a private, non-profit 501(c)(3) community development corporation founded in 1991. LEDC’s mission is to drive the economic and social advancement of low- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to achieve financial independence and become leaders in their communities.

Position Summary: The Latino Economic Development Corporation (LEDC) is seeking candidates for the Small Business Coach and Trainer MD. This full-time position plays a key role in providing business one-on-one technical assistance and group trainings to small business. This position will report to the Program Manager of Small Business Development and will work alongside a highly motivated team. Qualified candidates must possess a diverse set of skills including fluency in both English and Spanish, small business development experience, and experience with immigrant populations.

LEDC’s small business services help low-to-moderate income entrepreneurs acquire the skills and knowledge to successfully open and grow their businesses, including assistance obtaining licenses and permits, marketing, recordkeeping and business planning. Our clients range from small start-ups such as cleaning or construction companies to established restaurants with multiple employees and locations. LEDC also operates a microloan fund that works in close collaboration with the small business lending team under one Department: Small Business Services.

Essential Job Duties/Responsibilities:

• Provide on-on-one coaching and interactive group trainings to aspiring and existing small businesses to help improve their core business skills and navigate the licensing/registration process---both onsite and offsite at partner organizations in the community.

• Recruit and manage volunteers and consultants to assist with small business consulting and trainings.

• Develop and improve comprehensive training curriculum, working collaboratively with other team members and consultants.

• Build client base and fill courses through outreach via partner organizations, newsletters, phone-banking, site visits, public service announcements and community events.

• Assist in programmatic and organizational advocacy efforts.

• Perform administrative tasks including intake, contact management and data entry.

• May need to work on evenings/weekends, as needed.

Education and Experience Qualifications Required:

• Bilingual in English and Spanish required

• Experience providing small business technical assistance and/or training preferred

• Excellent communication and presentation skills, both written and verbal

• Bachelor’s in Business Administration or related field

• Experience running a small business a bonus

• Available to work occasional nights and weekends as needed

• Experience and/or familiarity with small business financial management

• Experience and/or familiarity with small business marketing strategies

• Excellent organizational skills and ability to manage and multi-task in a fast-paced environment

• Strong technical skills including Microsoft Excel, Word, PowerPoint and Publisher

• Self-starter, who is able to work with limited supervision

• Demonstrated ability to relate to people from a broad range of socio-economic backgrounds, formal education levels, cultures, etc.

• Strong knowledge of and sensitivity to Latino culture

• Understanding of small business development as a tool for community-based economic development

• Access your own means of transportation (car) is required for mobility within Montgomery County. Transportation costs will be offset by LEDC

Salary and Benefits:

• Salary is negotiable depending on experience, qualifications, and salary history. Salary range is $40-45K.

• Benefits are competitive within the DC area and include 401K savings plan, healthcare plan, 10 observed holidays, and 4 weeks of vacation per year.

To apply, please send a cover letter and resume to Rossana Espinoza at respinoza@ledcmetro.org . To learn more about LEDC visit www.ledcmetro.org. LEDC is an equal opportunity employer; and does not discriminate on the basis of race, color, religion, sex, national origin, disability or sexual orientation.

Housing Department Director

Latino Economic Development Center

The Latino Economic Development Center (LEDC) is a non-profit, tax-exempt community development organization founded in 1991. LEDC’s mission is to drive the economic and social advancement of low- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to achieve financial independence and become leaders in their communities. We achieve our mission through small business development and lending, homeownership counseling and affordable housing preservation.

LEDC’s Housing Department has two program areas: housing counseling and affordable housing preservation. Our housing counseling program operates in DC and MD and provides education and counseling to improve financial health, create first-time homebuyers and prevent foreclosure. Our affordable housing preservation program works to preserve affordable rental housing and prevent displacement of low and moderate income tenants through education, organizing educating and running campaigns. Our programs are funded through a combination of federal, local and private grants as well as some fees for service and individual donations.

Position Summary

The Housing Department Director provides high-level program development, evaluation and innovation and ensures that the day-to-day operations of the Department meet LEDC’s goals. The Department spans the District and MD with a focus on Northwest D.C., Montgomery County and Prince George’s County.

Responsibilities include:

- Program planning and coordination – Develop and manage regional housing program strategies, develop program and individual staff workplans; develop logic model and business plan; understand and implement best practices, innovate.

- Fundraising – work with the development team to continually build programmatic and operational funding by vetting funding opportunities, writing proposals, building innovative programs and building partner relationships;

- Manage a staff of 10 consisting of program managers, tenant organizers, housing counselors and outreach and training staff. Train, motivate and supervise so that program staff, interns and volunteers have the support and knowledge to excel in their positions.

- Program oversight - ensure that the Program meets or exceeds all goals and deliverables on time; maintain high standards and reputation.

- Program evaluation – develop and implement tools to track and understand the program impact, create feedback mechanisms for all stakeholders particularly impacted residents and clients, ensure quality in data tracking through online software, improve program based on evaluations.

- Reporting - create accurate, high-quality reports for funders including government agencies. Monitor all compliance efforts including HUD compliance. Ensure that the programs are on track with deliverables and reporting for over 20 funders and over $1 million dollars in grant funding.

- Coordination with other CBOs – develop and maintain relationships with community partners to develop campaigns, reach common goals and ensure cross-referrals.

- Prioritize and trouble-shoot tenant organizing and affordable housing preservation opportunities. Support the development and implementation of high-impact, tenant-led campaigns with community partners to preserve affordable housing for LEDC’s community.

- Develop and expand LEDC’s housing counseling department – develop new service areas, increase staff efficiency and ensure compliance with national housing counseling standards.

- Explore new opportunities and program growth, including geographic program expansion. - Represent the program as a member of coalitions and networks including CNHED and government task-forces.

- Report to the Executive Director, and serve on the Senior Leadership Team.

Requirements:

- Experience in non-profit administration, program design and evaluation;

- Housing counseling program management experience and knowledge of HUD housing counseling regulations and best practices;

- Community organizing experience including supervising organizers;

- Knowledge of DC tenant rights, affordable housing policy, and community partners is necessary;

- Excellent written and verbal communications skills required;

- At least 2 years supervising experience. Effective and motivational manager of diverse and disperse teams;

- Proven fundraiser, ideally bringing your own set of funder contacts;

- Hands-on experience working with the DC area Latino community;

- Innovative and creative problem-solving mindset;

- Bilingual (English/Spanish), and culturally sensitive required;

- Capable of coordinating across various internal departments;

- Able to track performance against goals vs. a series of externally- and internally-driven success metrics;

- Knowledge of DC area programs and partners; and

- Demonstrated commitment to working with low-income, immigrant community.

Salary

- Salary is commensurate with experience, plus full benefits and generous vacation.

- Exempt position.

Start-date

Looking to fill the position in June or July, 2015.

LEDC is an affirmative action, equal opportunity employer; women and people of color are strongly encouraged to apply.

To apply, send cover letter and resume to Leda Hernandez at lhernandez@ledcmetro.org. No phone calls please.

To learn more about LEDC visit www.ledcmetro.org.

Director of Small Business Services

Organization Description

The Latino Economic Development Corporation (LEDC) is a non-profit, tax-exempt (501(c) (3) status) community development corporation founded in 1991. It is certified as a Community Development Financial Institution (CDFI). LEDC’s mission is to improve the wealth building capacity of low to moderate-income Latinos and other underserved communities in the Washington DC metropolitan area. It achieves its mission through small business development and lending, homeownership counseling and affordable housing preservation. LEDC’s small business client portfolio includes entrepreneurs in DC, Maryland and Virginia; and includes individuals from a wide variety of ethnic and cultural backgrounds, and of business sophistication. LEDC’s main office is in the Shaw neighborhood of Washington DC, with branch offices in Wheaton and Baltimore, Maryland.

Small Business Services Background

LEDC provides aspiring and existing small business owners with support via a suite of services. We provide group training on various technical topics that are targeted to entrepreneurs at all stages of business development (from start-up to expansion modes). LEDC also provides one-on-one coaching to entrepreneurs to help them overcome barriers to development and success such as obtaining required licenses or permits, finalizing business plans, automating accounting systems, and developing marketing plans. The third component of our assistance is small business financing provided through our in-house microloan program. LEDC currently lends between $5,000- $50,000 for small or emerging businesses unable to obtain financing from mainstream banks. The goal of the program is to provide first step financing to promising entrepreneurs, and we ultimately seek to “graduate” them to larger loans with traditional lenders, thereby increasing their capacity to create wealth for their owners and economic opportunity for the communities they serve. Many businesses in the low-income communities we serve are unable to start or grow due to lack of capital. We provide financing to such businesses, helping cleaning companies, carry-out restaurants, hair salons, and businesses in any field imaginable to start or grow their businesses.

Position Background

Our small business training and technical assistance work has been a critical component in our work to help individuals create economic opportunity for themselves, their families, and their communities. In FY14 we served over 750 small businesses with training and technical assistance in the DC metropolitan area. Our lending activity is equally critical and saw slow growth from its programmatic launch in 1997. Since FY2006, the amount of loans disbursed has increased from $79,000 to $1.6 million (doubling over the course of 8 years) in FY2014. Currently, the program has a portfolio outstanding of close to $3 million. The rapid growth of our small business services portfolio requires experienced leadership to guide staff, share best practices, develop new products, and continuously improve the services that we offer to clients with a vision of what the loan program can achieve for LEDC and its clients over the next five years. Specifically, the LEDC Director of Small Business Services will aim to achieve the following objectives:

• Motivate and inspire a team of small business coaches and loan officers to fulfill their full potential of supporting small businesses through technical assistance, training, and financial services;

• Maintain and create relationships with funders, including ensuring that all goals outlined in grant agreements are met or exceeded during contract periods;

• Secure new funding for small business service operations and loan capital through existing and developed funder relationships related to the field;

• Effectively manage portfolio risk (examination of underwriting and credit decision practices, loan concentration issues, pricing and reserve policies);

• Further develop pre- and post- loan technical assistance and training for LEDC borrowers;

• Provide direct service (underwrite loans, provide technical assistance) to small business clients;

• Encourage efficiency within the Small Business Services programs by researching and applying industry innovations;

• Effectively track and demonstrate positive financial and social indicators;

• Develop annual and long term program and financial goals and objectives within the corporate mission and vision of LEDC;

• Demonstrate organizational leadership and input as a member of the LEDC Leadership Team.

Responsibilities

To meet these objectives, the Director of Small Business Services will manage the following responsibilities:

• Develop and manage regional small business program strategy, work with LEDC development staff to continually build sources of loan capital and operational funding;

• Monitor and evaluate small business program and loan portfolio performance in terms of financial sustainability and social impact and communicate the impacts of LEDC small business interventions to other LEDC Directors and external stakeholders;

• Manage loan program budget and financial position, regularly evaluate micro-loan portfolio, and ensure loan program compliance with stakeholder requirements through coordination with our Portfolio Manager and CFO;

• Develop new TA and loan products, tools and processes to improve quality and efficiency of LEDC services to clients, and train staff members to use these tools;

• Manage a staff of 9 consisting of small business coaches, loan officers, a portfolio manager, and a portfolio administrator—as well as occasional projects performed by consultants and interns;

• Review all loans before going to credit committee (>20K), approve loans between $5,000 and $20,000; and coach and train staff on loan practices as the program continues to expand;

• Cultivate relationships with governments, foundations, investors, corporate partners, commercial banks, credit unions, and non-profits;

• Promote coordination and collaboration across all small business programs (technical assistance, training, and lending);

• Devise strategies for incentives for balancing loan production with achieving social impact and reaching LEDC’s core constituents;

• Monitor and/or lead compliance activity and reporting to funders.

Qualifications

• MA/MBA or equivalent high level degree in accounting or finance;

• Excellent written and verbal communications skills required;

• Effective and motivational manager of diverse and disperse teams;

• Proven fundraiser, ideally bringing your own set of funder contacts;

• At least three years of micro-lending or business lending experience, including underwriting and loan/portfolio management or equivalent experience in finance. Two years of management experience;

• Strong grasp of domestic microenterprise, microfinance, and community economic development best practices, tools, and operations;

• Significant loan administration and underwriting experience preferred;

• Hands-on experience working with small business owners a must;

• Innovative and creative problem-solving mindset;

• Bilingual (English/Spanish), and culturally sensitive required;

• Capable of coordinating across various internal departments;

• Able to track performance against goals vs. a series of externally- and internally-driven success metrics; and

• Demonstrated commitment to working with low-wealth community.

Salary

• Salary is commensurate with experience, plus full benefits and generous vacation.

• Exempt position.

Start-date

• Looking to fill the position in June, 2015.

LEDC is an affirmative action, equal opportunity employer; women and people of color are strongly encouraged to apply.

To apply, send cover letter and resume to Marla Bilonick at mbilonick@ledcmetro.org . No phone calls please. Applications will be collected through June 15, 2015 and qualified candidates will be contacted to set up an interview.

To learn more about LEDC;. visit www.ledcmetro.org.

Loan Officer

Job Title: Loan Officer

FLSA Status: Exempt Position

LEDC Synopsis: The Latino Economic Development Corporation (LEDC) is a private, non-profit 501(c)(3) community development corporation founded in 1991. LEDC’s mission is to drive the economic and social advancement of low- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to achieve financial independence and become leaders in their communities.

Position Summary: One of LEDC’s most important services to small businesses is our micro-loan program. LEDC currently lends up to $50,000 for small or emerging businesses unable to obtain financing from mainstream banks. The goal of the program is to provide first step financing to promising entrepreneurs increasing their capacity to create wealth for their owners and economic opportunity for the communities they serve. Many businesses in low-income parts of the city are unable to grow for lack of capital. We provide financing to such businesses, helping cleaning companies, carry-out restaurants, hair salons, and the like to start or grow their businesses.

Essential Job Duties/Responsibilities:

• Develops, Evaluate and Present to the credit committee loan recommendations for existing and prospective customers.

• Negotiate to properly structured and priced loans consistent with the LEDC’s credit policies and lending practices.

• Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority.

• Maintain close customer contact to ensure continued satisfaction, and to follow or anticipate additional financing needs.

• Monitor and report changes in credit quality.

• Effectively track portfolio quality of his/her portfolio including contact clients with past due payments.

• Ensure that LEDC is in possession of current financial information and that the information has been properly analyzed and on file, and that proper and complete credit files are on hand.

• Participate on promoting LEDC products and services.

• Believes in and promotes the LEDC values, mission and culture, both internally and externally.

• Responsible for the total customer relationship.

• Develop LEDC pre and post loan technical assistance for lending clients.

• Represent LEDC and market LEDC and our services at events, workshops, and conferences.

• Sometimes serve as a funder point of contact to maintain a grant relationship.

Education and Experience Qualifications Required:

• Bachelor's degree, preferably in Accounting or Finance.

• One or more years of experience with a commercial lender.

• Strong verbal and written communication ability and organizational skills.

• Proficient on computer skills using Microsoft Word, Excel, Power Point and Outlook.

• Good level of interpersonal and social skills needed to interact with customers or prospective clients. Good time management skills.

• Hands on experience working with small business owners.

• Bilingual (English/Spanish), and culturally sensitive.

• Demonstrated commitment to working with low income communities.

Salary and Benefits:

• Salary is commensurate with experience, qualifications, and salary history.

• Benefits are competitive within the DC area: compensation currently includes 3% 401K matched savings plan, healthcare plan with ZERO employee contribution, 10 observed holidays, and 4 weeks of vacation per year.

To apply, send cover letter and resume to Leda Hernandez at lhernandez@ledcmetro.org. No telephone calls please.

To learn more about LEDC visit www.ledcmetro.org.

LEDC is an equal opportunity employer; and does not discriminate on the basis of race, color, religion, sex, national origin, disability or sexual orientation.